Warranty, Contact and Cookies
Limited Warranty
Velano provides a 1-year limited warranty from the date of delivery covering manufacturing defects in materials and workmanship under normal use.
What Is Covered
- Structural defects in frame or hardware under normal use.
- Major defects in canopy fabric related to manufacturing.
What Is Not Covered
- Normal wear and tear, cosmetic damage, or fading from sun exposure.
- Damage from misuse, accidents, storms, or improper assembly/storage.
- Modifications made after purchase.
Warranty Claims
To submit a warranty claim, email support@velano.com with your order number, description of the issue, and photos. We will evaluate the claim and, if approved, repair or replace the product at our discretion.
Contact & Legal
Need help? Email our support team at support@velano.com.
These policies are provided for convenience and general guidance. They do not constitute legal advice. Consider consulting a qualified attorney to ensure full compliance with federal, state, and local laws (especially for tax, privacy, and consumer protection requirements).