Privacy Policy

At Velano, your privacy is important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights. By using our website or placing an order, you agree to the terms below.

Information We Collect

  • Order & Account Info: name, email, shipping & billing addresses, phone number, order history.
  • Payment Info: payment details are processed by our payment provider — Velano does not store full payment card numbers on our servers.
  • Device & Usage Data: IP address, browser type, pages visited, and referral data (for fraud prevention & analytics).
  • Marketing & Communications: consented email/SMS preferences for promotional messages and transactional updates.

How We Use Your Information

  • To process and fulfill orders, provide customer support, and manage returns.
  • To communicate order updates, promotions (with your consent), and important account information.
  • To prevent fraud, detect abuse, and protect the security of our customers and the site.
  • To analyze and improve our website, products, and marketing efforts.

Sharing & Third Parties

We may share data with trusted third parties who help operate our store, such as payment processors, shipping carriers, analytics providers, and marketing platforms. These parties only receive the data necessary to perform their services and must protect it.

Cookies & Tracking

We use cookies and similar technologies (including third-party pixels for analytics and ads) to provide functionality, remember preferences, and analyze site traffic. You can control cookies via your browser settings.

Your Rights

You may request access to, corrections of, or deletion of your personal information. If you are a California resident, you may have additional rights under the CCPA. To exercise any rights, contact support@velano.com.

Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described. We use industry-standard security measures to protect your data but cannot guarantee absolute security for information transmitted to our site.

Contact

Questions? Email us at support@velano.com.