Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Domestic Shipping (U.S.)

Standard delivery within the U.S. generally takes 5–10 business days from shipment. Expedited options may be available at checkout.

International Shipping

International delivery times vary by country and can take 7–21 business days depending on customs and local carriers. Customers are responsible for any import duties, taxes, or customs fees.

Tracking

When your order ships, we’ll email you a tracking number. Use the tracking link provided to monitor delivery status.

Shipping Carriers & Delays

We use reputable carriers (USPS, UPS, FedEx, DHL, or regional partners). Velano is not responsible for carrier delays beyond our control (weather, customs, high-season volume).

Lost or Damaged Packages

If your package is lost or arrives damaged, contact support@velano.com with your order number and photos of damage (if applicable). We will assist with claims and resolve issues promptly.